All transactions, brokerage facilitation invoicing, and booking operations on theonlybroker.com are executed and managed exclusively by UCDREAMS TECHNOLOGIES LLP (Corporate Network: ucdreams.com), an Indian Limited Liability Partnership headquartered in Bengaluru, Karnataka, India.
1Nature of Brokerage Facilitation Fees
UCDREAMS TECHNOLOGIES LLP provides comprehensive on-ground property discovery, 100% physical unit verification, direct walkthrough inspections, landlord negotiation, and rental agreement execution. Our standard brokerage facilitation fee represents a fixed 1-month rent charge earned for these deployed operational services.
- The tenant signs the rental/lease agreement, OR
- The tenant pays the token deposit to lock the verified room/apartment, OR
- Physical keys or possession handover is completed.
2Pre-Booking Tokens & Tenant Cancellation Rules
When a tenant chooses to tokenize or reserve a verified vacant room or flat:
- Tenant Cancellation after Tokenization: If a tenant decides to withdraw, cancel, or fail to move in after paying the token deposit or reserving the unit, the token amount and associated facilitation costs are forfeited in full. This policy compensates the property owner for removing the property from the open market and compensates UCDREAMS TECHNOLOGIES LLP for on-site inspection and legal documentation costs.
- Change of Move-In Dates: Requests to postpone move-in dates are subject to mutual written consent of the building landlord and are not grounds for cancellation or fee refund.
3Owner Default Protection Guarantee
To maintain our 100% verified trust standard, if an owner or building landlord unilaterally cancels a verified reservation, refuses possession, or alters critical unit specifications before agreed key handover:
In the rare event of landlord default prior to key handover, UCDREAMS TECHNOLOGIES LLP guarantees the tenant:
- Priority Reassignment: Immediate allocation of an alternative verified flat or room of equal or superior specifications in the same locality at zero additional facilitation cost; OR
- Full 100% Refund: Full refund of any platform facilitation fees paid to UCDREAMS TECHNOLOGIES LLP, processed back to the original source bank account within 5 to 7 business days.
4Owner Security Deposits & Maintenance Charges
Please note that tenancy security deposits and monthly building maintenance fees are paid directly to the individual building landlord or society association. UCDREAMS TECHNOLOGIES LLP does not retain landlord security deposits. Disputes regarding post-tenancy deposit deductions, painting charges, or electricity settlement upon eventual tenant move-out are governed solely by the bilateral lease agreement signed between Tenant and Landlord.
5Refund Request Process & Timelines
Eligible refund claims under Section 3 must be submitted via email to refunds@ucdreams.com or contact@theonlybroker.com with:
- Platform Booking Reference ID & Room ID (e.g. Flat 103, UC Dreams Residency)
- Proof of transaction / bank payment reference (UTR)
- Written confirmation of landlord cancellation / default
Once verified by our audit team, approved refunds are credited electronically via NEFT/IMPS or UPI within 5-7 banking working days.